Managed Services – what is it?

Managed Services is a suite of activities an IT support company can provide for you. This is a step up from the break/fix and ad-hoc call-out approach, which many use when starting out in business. The services provided through a regular monthly fee include:

  • Remote Monitoring and Management (RMM)
  • Patching Windows and 3rd Party applications
  • Managed Antivirus and Antimalware
  • Management of Email, data storage and backups
  • Backup and Disaster Recovery (BDR) solutions
  • Cyber security and other IT training
  • Centralised and secure documentation of configuration
  • Ticketing system for managing requests for support

Structured onboarding


Our onboarding service goes through a structured questionnaire to capture and centrally document information regarding your IT infrastructure.

This information, from ownership and control of your Domain Name through to your password is required for anyone supporting your IT.

We need it to be done before providing you Managed Services, but also offer it as a one-off service and can be ordered by completing the Contact form.


Here are the essential components we offer – just click on the section to find out more detail of the service provided. The onboarding process covers each of these parts separately including how they are currently dealt with to how they should be dealt with going forward. Your business is better served when we are able to provide all these elements, and we will report on them monthly to ensure you’re aware of everything IT wise going on in the business.

Cyber Essentials


Cyber Essentials is a simple but effective Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.

This is the starter level of network security you should begin with, but don’t underestimate its importance to you. It is also increasingly becoming a required when doing work for government and related organisations like the NHS and local councils.

If you would like to pursue a Managed Services partnership with Simply Better IT, please do get in touch by completing the Contact form.